Refund Policy

If you are not happy with a new Web Hosting service, ask within 30 days of your first payment for it and we will refund the hosting fee. The guarantee covers Web Hosting only, not Turbo or VPS plans.

• It applies once per customer, to your first Web Hosting order from us.
• Your service closes when the refund is approved and its data is deleted, so download what you need first.

• Turbo and VPS hosting, including a Web Hosting service you have upgraded to one
• Domain registration, renewal and transfer fees, including a domain ordered together with hosting. The domain stays yours.
• Add-ons, and any fee a payment provider has already charged and will not return
• Renewals and upgrades of a service you have had for longer than the guarantee period
• A service we suspended or closed because it broke our acceptable use rules, or for using far more than its plan allows

Open a support ticket from the email address on your account, tell us which service it is and briefly why you are leaving. The reason helps us improve, and we may offer to fix the problem first, but it will not change your right to the refund if you are within the guarantee.

Refunds go back to the method you paid with where possible, and usually take 7 to 14 business days depending on that method.

If we fail to deliver a service you paid for and cannot put it right within a reasonable time, we will refund the unused part of what you paid, whenever that happens. This is separate from the money-back guarantee and has no time limit.

Missed uptime commitments are settled with credits as the Hosting Terms explain.

Domain fees are covered by section 9 of our Terms of Service. In short, they are generally not refundable once the domain is active, and you get a full refund if we could not register it because of a problem on our side. Ask within 7 days of the transaction.

You can cancel a Turbo or VPS service at any time, and a Web Hosting service past the guarantee period, so that you are not billed again. The service runs until the end of the period you paid for, and we do not refund the unused part of it.

Please talk to us before disputing a payment with your bank or mobile wallet. A dispute usually takes far longer than a refund, and we may have to suspend the service while it is open.