Privacy Policy

get.bd, which operates under Trade License TRAD/DSCC/030773/2020, decides how your personal data is used for the services described here. Reach us through our contact page or at hello@get.bd.

• Account and order details: your name, email, phone number, address and what you ordered
• Documents for .bd domains: the NID, passport, trade licence or similar document the domain's rules require
• Payment records: how much you paid, when and by what method. Your payment provider handles card and wallet details, and we do not store full card numbers.
• Support messages: what you send us by phone, WhatsApp, chat or ticket
• Technical logs: IP address, browser type and the pages requested, which our servers record as all web servers do

• Saved in your browser: your light or dark theme choice, and for the current tab, your answers in the hosting plan finder.
• Client area: cookies that keep you logged in at my.get.bd and hold your shopping cart
• Chat: our chat widget is run by a third-party provider, which sets its own cookies when it loads
• Visit statistics: we use Google Analytics, loaded through Google Tag Manager, here and in the client area at my.get.bd. It shows us which pages are visited, which order links are used and which kind of site people pick in the hosting plan finder. When you continue from our order page to checkout, it receives the plan, billing period and domain extension you chose and the total. For an order it receives the order number, what was ordered and the amount. Neither ever includes your name, email address or domain name. Google sets its own cookies.
• The ping test: pressing Start makes your browser contact our server and public Amazon servers. We do not store your results.

• To register domains, run your hosting and bill you
• To check eligibility and documents for .bd domains, as the registry's rules require
• To answer you, and to send notices about your services, such as renewal reminders
• To keep our services secure and to deal with fraud and abuse
• To meet our legal obligations

If we ever want to send you marketing email, you will be able to opt out of it at any time.

We do not sell your personal data. We share it only as far as each of these needs it:

• BTCL, the .bd registry: registrant details, which .bd rules publish in WHOIS because privacy services are not allowed. We check your documents ourselves, and BTCL can ask to see them if it audits us.
• Payment providers: to take your payment
• Service providers: companies that help us run the business, such as our chat, email and analytics providers, some of which are outside Bangladesh
• Authorities: BTRC, courts and law enforcement, when the law requires it

The data on a site you host with us, including anything your own visitors give you, belongs to you and is your responsibility. We do not look through it, except where we need to deal with a technical, security or abuse problem.

• Account details, for as long as you have an account and as long afterwards as we need them for tax, accounting and disputes
• Domain records and documents, for as long as the registration lasts and for as long afterwards as the registry's rules require
• Hosting data, deleted within 30 days of the service ending

We use encrypted connections, access controls and regular updates to protect your data. No system is perfectly secure, so use a strong password of your own, and tell us straight away if you think your account has been misused.

You can see and correct most of your details in your client area. To get a copy of your data, or to ask us to delete it, open a ticket or email us. We will do what we can, though we may have to keep what registry rules or the law require.

Our services are for people aged 18 or over, and we do not knowingly collect children's data.

We may update this policy, and we will change the date at the top of this page when we do. If a change significantly affects how we use your data, we will also tell you by email.