Hosting Terms

These terms apply to every Web, Turbo and VPS hosting service you order from get.bd ("we", "us"), which operates under Trade License TRAD/DSCC/030773/2020. Ordering or using a hosting service means you accept them. You must be at least 18, or have the authority to act for the organisation you are ordering for.

Domain registration has its own Terms of Service. Refunds are covered by our Refund Policy and personal data by our Privacy Policy, and both form part of these terms.

These terms are written in English. If a summary or translation anywhere else on this site says something different, this page is the one that counts.

• Hosting is prepaid. We set up your service once your payment clears, usually straight away. If the automated setup fails for any reason, we will finish it by hand within 24 hours.
• Give us accurate details, and an email address that is not on the domain you are hosting with us, so we can still reach you if the site goes down.
• We check orders for fraud. If an order looks wrong we may ask you to prove who you are before setting it up. If we cannot confirm it, we will cancel the order and refund you.

• Prices are in Bangladeshi Taka. There is no setup fee. The total is shown at checkout before you pay.
• You choose how often to pay when you order. Your service renews for the same period unless you cancel. We email an invoice 14 days before each renewal and never charge you automatically.
• A discount code, when we offer one, comes off the first payment for the plans and billing period it names, and only that payment. Every renewal is billed at the plan's regular price, the one shown on our hosting pages.
• If an invoice is still unpaid 5 days after its due date, we add a 10% late fee and suspend the service. Paying the invoice brings it back. If it stays unpaid 30 days after the due date, we may close the service and delete its data.
• If we change a price, the change applies from your next renewal and the invoice will show it before you pay.

We aim to keep each hosting server reachable at least 99.9% of each calendar month. If we miss that, open a ticket within 30 days and we will credit your next invoice:

• Below 99.9% in the month: 10% of that month's fee
• Below 99%: 25% of that month's fee
• Below 95%: 50% of that month's fee

Downtime does not count if it comes from scheduled maintenance we announced at least 24 hours ahead, urgent security work, your own software or settings, a suspension under these terms, attacks or events beyond our reasonable control, or an outage on a network we do not run.

Credits are the only remedy for missed uptime, and they are not paid out as cash.

• On Web and Turbo plans we back up your account daily and keep recent copies for a limited time. Open a ticket to have your site restored from the latest copy we hold.
• VPS plans do not include backups unless your order says so. Keeping them is your job.
• Our backups protect the service. They are not a promise that any particular file can be recovered, so always keep your own copy somewhere other than the server.

On Web and Turbo plans we will move one existing website per service to us at no charge, if you ask within 7 days of signing up. Tell us where the site is now and give us the access we need.

We do this on a best-effort basis. Hosts store data differently, and some keep it in a form that cannot be moved completely, so we cannot promise that everything will come across or how long it will take. Keep your old hosting until you have checked the new copy.

• Each plan has the limits listed on its page: storage, bandwidth, memory, CPU, processes and so on. The server enforces them.
• Unmetered bandwidth means we do not count your monthly data. It is meant for normal websites, not for serving large files for other sites, streaming as a service or using the account as a download mirror.
• Storage on Web and Turbo plans is for running your website and email, not for archives or file storage unrelated to the site.
• If your site is outgrowing its plan or affecting others on the server, we will tell you and suggest an upgrade. We may limit or suspend it if it is harming the server, but we will never move you to a dearer plan without your agreement.

You may use our hosting for anything lawful in Bangladesh. You may not use it for:

• Malware, phishing, scam or fraudulent sites, or investment schemes such as HYIP, Ponzi or pyramid programmes
• Spam, or sending bulk email to people who did not opt in
• Pirated software, or content that infringes someone's copyright or trademark
• Child sexual abuse material, or content inciting violence or hatred
• Attacking or scanning other systems: denial of service, brute force, port or IP scanning
• Open proxies, anonymisers, IRC bots or cryptocurrency mining
• Anything else that breaks the law or endangers the server, the network or other customers

Answer any abuse report we forward to you within 24 hours. If you resell hosting or build sites for clients, you are responsible for what they do on your service.

• Every VPS comes with full root access. Unless your order says otherwise, you are responsible for the operating system, its updates, the firewall, your software and your backups.
• We look after the physical server and the network. We may restart your VPS for essential maintenance, and we will only log in if you ask us to or an abuse or security problem requires it.
• IP addresses stay ours and return to us when the service ends. Getting one blacklisted through your use of it is a breach of these terms.

• You are responsible for everything on your service, including keeping your site's software up to date and your passwords safe.
• Free SSL on Web and Turbo plans covers domains pointed at our servers, and renews for as long as they stay pointed here.
• Tell us quickly if you think someone has got into your account.

• We may suspend a service without warning for abuse, a security risk, a legal order or non-payment. Where we can, we will tell you first and give you the chance to fix it.
• If we close a service because you broke these terms, you will not get a refund.
• You can cancel at any time from your client area. We delete the service's data within 30 days of it ending, so download what you need first.
• Cancelling hosting does not cancel a domain you registered with us. Domains renew and expire separately.

Our support covers the hosting service itself and helps you get started. It runs 24 hours a day by phone, WhatsApp and ticket. It does not cover building or repairing your website, or fixing third-party software, though we will point you in the right direction where we can.

• We provide hosting with reasonable care and skill, but we do not promise it will be free of every fault or interruption.
• As far as the law allows, we are not liable for lost profits, lost business, lost data or any indirect loss.
• Our total liability for any claim is limited to what you paid for the affected service in the 3 months before the problem began.
• Nothing here limits a right you have under Bangladeshi law that cannot be limited by contract.

We may update these terms. We will change the date at the top of this page and email you about anything significant. Using the service after a change means you accept it.

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.

Questions about these terms, or to report abuse: contact us, or email hello@get.bd.